Dealing with customers is an important part of any commercial venture nowadays. Without good service a business can struggle with its medium to long term financial goals. This article will help business owners to understand the definition of customer service – what is customer service exactly?, Find tips for offering good customer service – how would a business offer good service and support for consumers? Additionally examples of good service principles in real life will be examined.
The definition of good service can be hard to put into words – but we all know it when we experience it!. The actual definition can vary somewhat from business to business, but some key principles remain. For example displaying a positive and friendly attitude, treating customers professionally, and communicating with customers in a way which leaves a good impression. These can all be said to define good service in any business environment. But how do companies go about offering good service for their customers? More information this article.
Some golden tips for offering service include:
-Walking a mile in your customers shoes – be the customer, shop for your own products, wait in the queues, call up the customer support department, find out what your customers say about you! If you experience the process from the customers point of view it is normally easy to see how improvements can be made.
-Listen properly to customers complaints – complaints are a valuable source of feedback, and they are completely free! Its hard to avoid all complaints, and some people like to complain even if service is great! But some complaints offer an opportunity to correct problems.
-React quickly to feedback and suggestions, resolving problems and engaging customers is a great way to build rapport and relationships. Getting back to customers with resolutions to their issues is a great way to build a business.
-Finally – have your product (or service) available when the customer needs it, good control of stock and rapid delivery go a long way to establishing good customer support and service.
Examples of good service by companies in real life are easy to notice – Friendly staff with a positive attitude, use of latest technology to streamline service, treating customers at all times with respect and courtesy, and last but not least, going that extra mile to ensure customer satisfaction.